The Citizenship Telephone Helpline is suspended until further notice. Applicants may continue to submit queries via the email helpdesk. Telephone service resumption will be notified via this website.
Due to the restrictions imposed by the COVID-19 Pandemic and the attendant requirement to comply with public health guidelines, unprecedented delays are being experienced in the issuing of acknowledgment receipts and the processing and return of documentation. In line with Government guidelines, the number of staff attending on-site has been increased but health and safety restrictions remain on the total number of staff members allowed in the office at any one time.
During this period the focus of Citizenship is on the general processing of applications and in particular those applications 2 years or more in the system. It should be noted that Citizenship Division continued to process applications throughout the Pandemic. New applications will be dealt with as soon as circumstances allow.