Digital Contact Centre
In November 2024 the Minister announced the launch of the Digital Contact Centre (DCC). The DCC is an online self-service portal designed to support you in the following ways:
Submitting Registration or Renewal Queries
Step 1. Log in or register an account on our Customer Service Portal
Step 2. Navigate to your dashboard
Step 3. Click on the Submit Query button
Step 4. Select the appropriate category and sub-category to ensure your query gets to the right team and receives a timely response.
See below information on categorising your registration and renewal queries.
Categorising Registration or Renewal Queries
Step 1.
Once you are on the Query submission form, select Registration from the Query Category drop-down menu.
Step 2.
Select a Query Sub-Category from the Query Sub-Category drop-down menu.
- First Time Registrations
- Renewal of Registration
- Irish Residence Permit (IRP) Cards
- My circumstances have changed
- General Queries
- School Pupil Travel Visa Waivers
- Re-Entry Visas
- Solicitor or Third Party Advocate Query
Step 3.
Select a Query Topic from the Query Topic drop-down list:
| Query Sub-Category | Query Topic |
|---|---|
| First Time Registrations | I have a query about what I need to bring to my appointment/how to make a payment |
| I am having difficulty booking an appointment | |
| There is an error on a passport stamp that I have received |
| Query Sub-Category | Query Topic |
|---|---|
| Renewal of Registration | I am having difficulty submitting an application online |
| I require an IRP card for urgent travel | |
| I am changed my home address since submitting an application online |
|
| I wish to add documents to or update my application | |
| II wish to cancel an application that I have submitted | |
| I require a refund of fees paid |
| Query Sub-Category | Query Topic |
|---|---|
| Irish Residence Permit (IRP) Cards | My IRP card has been lost or stolen |
| My IRP card has not been delivered to my home address following approval |
|
| I have received my new IRP card, but it contains an error |
| Query Sub-Category | Query Topic |
|---|---|
| My circumstances have changed | I have obtained a new passport |
| My employment details have changed | |
| My immigration circumstances have changed | |
| My personal circumstances have changed | |
| I am no longer residing in Ireland |
| Query Sub-Category | Query Topic |
|---|---|
| General Queries | I have a general query about registration appointments |
| I have a general query about renewing an Irish Residence Permit (IRP) |
|
| I have a general query about IRP cards | |
| I have a general query about re-entry visas | |
| I have a general query about school pupil visa waivers |
| Query Sub-Category | Query Topic |
|---|---|
| School Pupil Travel Visa Waivers | I would like to request a school pupil visa waiver |
| Re-Entry Visas | I would like to request an emergency re-entry visa appointment |
| Solicitor or Third Party Advocate Query | N/A |